1. Size advice: How do our sizes fit?
Our products are typically available in a classic or oversized cut and offer a comfortable fit. We recommend checking the product description and the size chart on the respective product page to find the right size for you.
2. Returns: How does a return process work?
If you would like to return a product, please contact our support team. We typically process returns within 2-3 days of receiving your notification. Returns should be made according to our return policy.
3. Production errors: What to do in case of production errors?
If your product has a manufacturing defect, please contact our support team immediately. We will assist you and find a solution as quickly as possible.
4. Place of manufacture: Where are the products manufactured?
Our products are manufactured to a high standard in Turkey and then finished in Germany to ensure the high quality you expect from us.
5. Sustainability: What is the situation in the area of sustainability?
We use environmentally friendly printing ink and plastic-free shipping for a good ecological footprint.
6. Changes: Can I change my order after purchase?
Unfortunately, orders cannot be changed after purchase. If you would like to make a change, please contact our support team immediately. We will do our best to assist you as long as the order has not yet been shipped.
7. Tracking: How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation from us with a tracking number. You can track the status of your delivery directly using the link in this email.
8. Gift vouchers: Do you offer gift vouchers?
Yes, we offer gift cards that you can use for any purchase in our store. You can find the cards on our website in the "Gift Cards" section.
9. Payment methods: Which payment methods are accepted?
We accept common payment methods such as credit card, PayPal, Sofortüberweisung, and Klarna (invoice or installment payment). You can find further information in the checkout area.
10. International Shipping: Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. You can view this information during the checkout process.
12. Newsletter: How can I subscribe to the newsletter?
You can easily sign up for our newsletter on our website. Simply scroll down and enter your email address in the registration form. This way, you'll receive regular updates on new products and exclusive offers.
13. Discounts: Are there discounts for returning customers?
Yes, we occasionally offer discounts for our loyal customers. Subscribe to our newsletter to stay up to date with offers and special promotions!
14. What do I do if I forget my password?
If you've forgotten your password, simply click the "Forgot Password" link on the login page. You'll be prompted to enter your email address and then receive an email with instructions on how to set a new password.
If you have anything else on your mind, please contact us using the contact form below or send an email to info@bottled-nights.de
We look forward to hearing from you!
